This privacy policy explains how Domeca OÜ processes personal data on the website bussidetellimine.ee and related services (quotes, offers, payments, analytics and marketing).
1. Data controller
Domeca OÜ
- Address: Juurdeveo 18-9, Tallinn, Estonia
- Email: info@bussidetellimine.ee
2. What personal data we collect
2.1. Data you provide
- Contact details: name, email, phone (if you enter them)
- Quote details: route (origin/destination), dates, number of passengers, special requirements, message
- Payment-related data: payment status, payment method, transaction references (Domeca OÜ does not generally receive your card details)
2.2. Automatic technical information
- IP address (or derivatives), browser and device information
- Visit log data (page views, timestamps, error reports)
- Data collected via cookies and similar technologies (see section 8)
3. Purposes of processing
We process personal data to:
- Respond to requests and prepare price quotes
- Provide the service and manage the customer relationship (including pre-contractual steps)
- Process payments and billing (Montonio, Stripe)
- Ensure website security and prevent misuse
- Measure and improve website user experience (Google Analytics)
- Measure marketing and track conversions (Meta Pixel), where you have given consent
- Protect legal claims and resolve disputes
4. Legal bases (GDPR)
Bases for processing personal data:
- Contract / pre-contractual steps — making offers, providing the service
- Legal obligation — accounting, tax
- Legitimate interest — security, fraud prevention, improving service quality, defending claims
- Consent — non-essential cookies (Google Analytics and Meta Pixel); marketing-related tracking
5. Sharing data and processors
We do not sell personal data. We share data only as needed with the following categories:
5.1. Analytics and marketing
- Google Analytics (Google) — web analytics and usage statistics
- Meta Pixel (Meta Platforms) — advertising measurement and conversion tracking
5.2. Payment and billing services
- Montonio — payment intermediation and related services
- Stripe — card payments / payment processing (depending on setup, Stripe may act as an independent controller and/or processor)
5.3. Technical service providers
- Web hosting, server and IT support, email providers (as needed)
Where we use processors, we conclude data processing agreements/terms and expect appropriate security measures.
6. International transfers (outside the EEA)
Some providers (e.g. Google, Meta, Stripe) may process data outside the European Economic Area. In that case we use appropriate safeguards (e.g. standard contractual clauses and/or relevant transfer frameworks).
7. Retention periods
We keep data only as long as necessary:
- Queries and correspondence: generally up to 24 months after last contact (service quality, disputes)
- Accounting data: as required by law
- Analytics/cookies: according to cookie settings and provider configuration (see section 8)
8. Cookies (Google Analytics and Meta Pixel)
The website uses:
- Strictly necessary cookies (site functionality, security) — these cannot be disabled
- Analytics cookies (Google Analytics) — only with your consent
- Marketing/tracking cookies (Meta Pixel) — only with your consent
You can:
- give or refuse consent in the cookie banner,
- change your choice later (e.g. via a “Cookie settings” link if available),
- also delete cookies in your browser settings.
9. Your rights
You have the right to:
- access your data
- request rectification
- request erasure (where there is no other legal basis to retain it)
- restrict processing
- object (e.g. where processing is based on legitimate interest)
- withdraw consent (where processing is based on consent)
- data portability (where applicable)
Requests: info@bussidetellimine.ee
10. Complaint to the supervisory authority
If you believe your rights have been violated, you may lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon).
11. Changes to this policy
We may update this privacy policy. The new version will be published on the website with the effective date.